Last Updated: December 2025
These Terms and Conditions (“Terms”) govern the supply of services by Weblu (“Weblu”, “we”, “our” or “us”) to the client (“you” or “your”).
By accepting a quotation, signing a proposal, making payment, or instructing Weblu to commence work, you confirm that you have read, understood and agree to be bound by these Terms.
These Terms apply to all products and services supplied by Weblu, including but not limited to:
Where a separate written agreement exists between Weblu and the Client, that agreement shall take precedence over these Terms where any conflict exists.
For the purpose of these Terms:
Agreement means the quotation, proposal, invoice and these Terms and Conditions collectively.
Business Day means Monday to Friday excluding public holidays in England.
Client means the individual, partnership, company or organisation purchasing services from Weblu.
Content means any text, images, graphics, logos, videos, documents, downloads or other material supplied by the Client.
Project means any agreed piece of work undertaken by Weblu.
Quotation means any written estimate, proposal or price supplied by Weblu.
Services means all services supplied by Weblu.
Website means any website, web application or online platform developed or maintained by Weblu.
Unless otherwise stated, all quotations remain valid for 30 calendar days from the date issued.
Weblu reserves the right to amend or withdraw any quotation after this period.
A quotation shall be deemed accepted when the Client:
Once accepted, a legally binding contract exists between Weblu and the Client.
Each quotation is based solely upon the specification discussed prior to the quotation being issued.
Only the services specifically listed within the quotation are included.
Any item not specifically mentioned should be considered excluded unless agreed in writing.
Any assumptions made by the Client that are not expressly included within the quotation shall not form part of the agreed scope of work.
Any work requested after acceptance that falls outside the agreed specification shall be treated as additional work.
This includes, but is not limited to:
Additional work may require a revised quotation before work commences.
To avoid misunderstandings and maintain an accurate project record, all project requests, amendments, approvals and instructions must be submitted by email.
Telephone calls, meetings and video calls are encouraged for discussion but shall not constitute formal project instructions unless confirmed by the Client by email.
Messages sent via SMS, WhatsApp, Facebook Messenger, LinkedIn, Instagram or any other messaging platform are not considered formal project instructions unless acknowledged and accepted by Weblu in writing.
Approval of designs, layouts, content, functionality or completed work must be confirmed by email.
Once approval has been given, any subsequent changes may be treated as additional work and charged accordingly.
Weblu aims to respond to emails within two Business Days.
Response times do not guarantee completion of work.
Completion times depend upon project complexity, current workload and the priority of the request.
Unless otherwise stated, quotations are provided on a fixed price basis.
Fixed price quotations are calculated using Weblu’s current hourly development rate together with the estimated number of hours required to complete the agreed specification.
The quotation represents the agreed scope of work and should not be interpreted as an unlimited amount of development time.
Where the Client requests additional functionality, design changes, content changes, repeated revisions or any work outside the agreed specification, Weblu reserves the right to charge for the additional development time at its current hourly rate.
Where reasonably possible, Weblu will notify the Client before undertaking any additional chargeable work and seek written approval by email.
All quotations include a reasonable number of revisions necessary to achieve the agreed specification.
Requests that substantially alter the original brief, repeatedly revise previously approved work, or significantly increase the time required to complete the Project may be treated as additional work.
Where Services are supplied on an hourly basis, time shall be recorded in increments determined by Weblu’s internal time recording system.
The current hourly rate is available upon request.
Unless otherwise agreed in writing, all chargeable work is subject to a minimum charge equivalent to one hour of Weblu’s current hourly rate.
The Client agrees to provide all information, content, branding assets, login credentials and other materials required to complete the Project in a timely manner.
This may include, but is not limited to:
Weblu shall not be responsible for delays resulting from the Client’s failure to provide the required information.
The Client is solely responsible for ensuring that all information supplied to Weblu is accurate, complete and legally compliant.
Weblu is not responsible for checking or verifying:
The Client accepts full responsibility for reviewing all content before publication.
The Client warrants that it owns, or has obtained the necessary rights and permissions to use, all content supplied to Weblu.
The Client agrees to indemnify Weblu against any claims arising from the use of content supplied by the Client.
The Client is responsible for carefully reviewing all work before approving it.
Approval confirms that the Client is satisfied with the work at that stage of the Project.
Any amendments requested after approval may be treated as additional work.
Any timescales provided by Weblu are estimates only.
Whilst every effort will be made to complete work within the estimated timeframe, delivery dates cannot be guaranteed.
Project timescales may be affected by:
Where the Client fails to provide required information, approvals or feedback within a reasonable period, Weblu reserves the right to pause the Project until the required information has been received.
Any agreed delivery dates and Project timescales shall be extended by a reasonable period to reflect the delay together with any impact upon Weblu’s workload and scheduling.
Where a Project remains inactive due to a lack of communication from the Client for a period exceeding 30 calendar days, Weblu reserves the right to place the Project on hold.
Where no communication has been received for more than 60 calendar days, Weblu may archive the Project.
Archived Projects may require a revised quotation before work resumes to reflect changes in technology, software or scheduling.
Any work completed before the Project is archived remains payable.
Unless otherwise agreed, Weblu aims to complete work within reasonable timescales based upon current workload.
Typical lead times are as follows:
These timescales are estimates only and are not guaranteed.
Work requests are scheduled in the order they are received unless otherwise agreed.
Weblu reserves the right to prioritise emergency work, security issues or urgent maintenance where necessary.
Unless otherwise agreed, Weblu’s standard business hours are:
Monday to Friday
9:00am to 5:30pm
excluding public holidays in England.
Requests received outside Business Hours shall be treated as having been received on the next Business Day.
Work requested outside Business Hours may, at Weblu’s discretion, be undertaken but may be subject to additional charges.
Unless otherwise agreed in writing, website design and development projects are invoiced as follows:
Weblu reserves the right not to commence work until cleared funds have been received.
For projects other than website design and development, Weblu reserves the right to request either:
The applicable payment schedule will be detailed within the quotation or invoice.
Recurring services, including but not limited to website hosting, website maintenance, SEO, Google Ads management, social media management and other marketing retainers, are invoiced monthly in advance unless otherwise agreed in writing.
Failure to make payment by the due date may result in the suspension of the relevant service.
Unless otherwise agreed in writing, all invoices are payable within 14 calendar days of the invoice date.
Payments may be made using any payment method accepted by Weblu.
Any work requested outside the agreed Project scope may be quoted separately or charged at Weblu’s current hourly rate.
Fixed price quotations are based upon the estimated time required to complete the agreed scope of work using Weblu’s current hourly development rate.
Where additional work, revisions, functionality, content changes or other requests increase the time required beyond the original estimate, Weblu reserves the right to charge for the additional time at its current hourly rate.
Weblu’s current hourly rate is available upon request and may be reviewed periodically. Any additional work shall be charged at the hourly rate applicable at the time the work is undertaken unless otherwise agreed in writing.
Any estimate of development hours provided by Weblu is intended solely for the purpose of calculating the Project quotation and planning resources. Estimated hours do not constitute a guarantee that the Project will be completed within that timeframe where the agreed scope changes, additional requests are made, delays occur, or circumstances arise outside Weblu’s reasonable control.
Where reasonably possible, Weblu will notify the Client of any additional costs and obtain written approval by email before commencing chargeable work.
A Project shall be deemed complete when:
A Project shall not be considered incomplete solely because the Client has delayed providing content, approvals or payment.
The final invoice becomes payable upon Project completion, regardless of whether the website is launched immediately.
Where Weblu requests final approval and the Client does not provide feedback within 14 calendar days, the Project shall be deemed accepted unless the Client has identified material defects in writing.
Where Weblu is responsible for publishing a website, the website will not be launched, transferred or made publicly accessible until all outstanding invoices relating to the Project have been paid in full.
Where a delay in launching the website is caused by the Client, including but not limited to delayed content, approvals, access credentials or payment, Weblu shall not be responsible for any resulting delay and the final invoice shall remain payable.
Until all invoices relating to a Project have been paid in full, all work produced by Weblu, including but not limited to website designs, source code, graphics, branding, documentation, content, login credentials and development files, shall remain the property of Weblu.
Weblu reserves the right to withhold the release of any files, source code, website access, design assets or administrative credentials until payment has been received in full.
Weblu reserves the right to suspend or withdraw any services, including but not limited to website hosting, website maintenance, SEO, Google Ads management, social media management and ongoing development work, where invoices remain unpaid.
Suspension of services shall not remove the Client’s obligation to pay any outstanding invoices or recurring charges.
Where payment remains outstanding beyond the due date, Weblu reserves the right to charge statutory interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.
The Client shall also be responsible for any reasonable costs incurred by Weblu in recovering overdue payments.
Deposits and payments made for work already completed are non-refundable.
Where a Project is cancelled by the Client after work has commenced, Weblu reserves the right to invoice for all work completed up to the date of cancellation, together with any third party costs already incurred on the Client’s behalf.
Weblu may provide website hosting, domain name registration and email services directly or through carefully selected third party providers.
The Client acknowledges that these services may be subject to the terms and conditions of the relevant third party provider.
Where Weblu registers a domain name on behalf of the Client, the domain shall be registered using the details agreed with the Client.
The Client is solely responsible for ensuring that the registration and use of the chosen domain name does not infringe the rights of any third party.
Weblu accepts no liability for disputes relating to domain ownership, trademarks or intellectual property.
The Client is responsible for ensuring that all hosting, domain name and associated renewal invoices are paid by the due date.
Failure to pay renewal invoices may result in the suspension or cancellation of the relevant service, including website availability and email services.
Weblu cannot guarantee the recovery of expired domain names or hosting services where renewal payments are not received on time.
Where website hosting is provided by Weblu, reasonable efforts will be made to maintain a reliable hosting service.
However, Weblu cannot guarantee uninterrupted availability and shall not be liable for downtime caused by:
scheduled maintenance;
server failures;
internet outages;
cyber attacks;
third party suppliers; or
circumstances beyond Weblu’s reasonable control.
Where email services are supplied through Weblu or a third party provider, Weblu cannot guarantee uninterrupted delivery or availability.
The Client acknowledges that email services are dependent upon third party infrastructure and may occasionally experience delays or outages.
Should the Client request that a website, domain name or hosting service be transferred to another provider, Weblu will provide reasonable assistance where appropriate.
Transfer requests may be subject to additional charges.
Outstanding invoices must be paid in full before any transfer is completed.
The Client is responsible for maintaining accurate contact information for all hosting, domain name and related services.
Failure to update contact details may result in renewal notices or important service communications not being received.
Where the Client or any third party appointed by the Client is granted access to the website, hosting environment, domain management or email services, Weblu shall not be responsible for any faults, security issues, data loss or service interruptions arising from changes made by those parties.
Any work required to investigate or rectify such issues may be charged at Weblu’s current hourly rate.
Unless specifically included within an ongoing maintenance or hosting agreement, the Client remains responsible for ensuring that appropriate backups of their website, emails and data are maintained.
Although Weblu may operate backup systems where hosting is provided by us, no backup system should be relied upon as the Client’s sole method of data protection.
Where Weblu migrates a website between hosting providers or servers, every reasonable effort will be made to ensure a smooth transition. However, temporary service interruptions may occur during the migration process.
Weblu shall not be liable for any downtime resulting from circumstances outside its reasonable control or issues arising from the Client’s existing hosting environment.
Weblu reserves the right to suspend hosting, email or related services where invoices remain unpaid.
Where reasonably practicable, notice of suspension will be provided.
Suspension of services does not remove the Client’s obligation to pay any outstanding invoices.
Weblu shall not be liable for any loss arising from:
expired domain names;
failed renewals due to non-payment;
hosting outages;
email outages;
DNS issues;
third party supplier failures;
internet service interruptions; or
security incidents beyond Weblu’s reasonable control.
Where Weblu requires access to the Client’s hosting account, domain registrar, website, third party software or other systems in order to provide the Services, the Client agrees to provide the necessary access credentials promptly.
Weblu shall not be responsible for any delays caused by the Client’s failure to provide the required access.
Where the Client changes passwords, removes Weblu’s access or restricts access to any website, hosting account, domain registrar or third party service, Weblu shall not be responsible for any resulting delays until appropriate access has been restored.
Where the Client subscribes to a Website Maintenance Plan, Weblu will provide the services included within the selected maintenance package.
The specific services included will be those advertised or otherwise agreed in writing at the time the maintenance plan is purchased.
Where a maintenance plan includes a monthly allowance of support or development hours, those hours apply only to the relevant calendar month.
Unused hours do not roll over into future months unless otherwise agreed in writing.
Once the included hours have been used, any additional work will be quoted separately or charged at Weblu’s current hourly rate.
Included hours cannot be exchanged for refunds, discounts or credits.
Maintenance plans are intended to provide ongoing support and minor website updates.
Maintenance plans do not provide unlimited development time.
Where Weblu reasonably considers that requests exceed the intended use of the maintenance plan, Weblu reserves the right to quote separately for the additional work.
Unless otherwise stated, website maintenance may include:
The exact services included will depend upon the maintenance package purchased.
Minor content updates include small amendments to existing website content that can reasonably be completed within the support time included in the Client’s maintenance plan.
Examples of minor content updates include:
Requests involving significant content changes, new page creation, redesigns, custom development, data entry, product uploads or work exceeding the included support allowance may be quoted separately or charged at Weblu’s current hourly rate.
Unless specifically stated otherwise, maintenance plans do not include:
Such work may be quoted separately.
The following are also excluded unless expressly included within the Client’s maintenance plan:
Weblu aims to respond to maintenance requests within two Business Days.
Standard maintenance requests are generally completed within approximately five Business Days, subject to workload and the complexity of the request.
Response times and completion times are targets only and are not guaranteed.
Where reasonably possible, Weblu will prioritise emergency issues affecting website availability, security or critical functionality.
Emergency support is provided at Weblu’s discretion and may be subject to additional charges unless otherwise included within the Client’s maintenance plan.
Where the Client or any third party modifies the website, hosting environment or installed software without Weblu’s knowledge, Weblu shall not be responsible for any resulting faults or security issues.
Any work required to investigate or rectify such issues may be chargeable.
Whilst Weblu takes reasonable care when carrying out software updates, the Client acknowledges that updates supplied by third party developers may occasionally introduce compatibility issues or unexpected behaviour.
Weblu shall not be liable for faults caused by defects within third party software.
Where additional development work is required to resolve such issues, additional charges may apply.
Recurring maintenance plans shall continue until cancelled by either party.
Unless otherwise agreed in writing, either party may cancel a maintenance plan by providing not less than 30 days’ written notice.
Cancellation shall not affect the Client’s obligation to pay any outstanding invoices due before the cancellation date.
Where the Client requests work to be completed sooner than Weblu’s standard lead times, Weblu may, at its sole discretion and subject to availability, offer an expedited service. Additional charges may apply.
Weblu provides Search Engine Optimisation (SEO), Pay Per Click (PPC), social media marketing and other digital marketing services on a best endeavours basis.
Whilst Weblu applies its knowledge, experience and industry best practices to all marketing activities, no guarantee is given regarding search engine rankings, website traffic, enquiries, sales or return on investment.
Search engine rankings are determined by search engines and are influenced by numerous factors outside Weblu’s control.
Accordingly, Weblu cannot guarantee:
The Client acknowledges that search engine algorithms change regularly and that rankings may fluctuate.
Where Weblu manages advertising campaigns, the Client acknowledges that:
Weblu shall not be responsible for decisions made by advertising platforms.
Weblu does not guarantee increases in followers, engagement, enquiries or sales arising from social media marketing activities.
The performance of social media content is influenced by platform algorithms and user behaviour, both of which are outside Weblu’s control.
The Client agrees to provide timely feedback, approvals and any information reasonably required to deliver marketing services.
Delays in providing approvals or requested information may affect campaign performance and delivery times.
Marketing services may involve the use of third party platforms including, but not limited to:
Weblu is not responsible for outages, policy changes, account suspensions, algorithm updates or other actions taken by third party providers.
Where Weblu requires access to advertising accounts, analytics platforms, websites or social media accounts, the Client agrees to provide the necessary access promptly.
Delays in providing access may delay the commencement or delivery of services.
Unless otherwise agreed in writing, the Client is responsible for reviewing and approving all marketing content before publication.
The Client accepts responsibility for ensuring that all published content is accurate, lawful and suitable for their business.
Weblu may use artificial intelligence tools to assist with the creation of written content, marketing materials or other deliverables.
All AI assisted content is reviewed by Weblu before delivery; however, the Client remains responsible for reviewing and approving all content prior to publication.
Weblu shall not be liable for inaccuracies, omissions or legal issues arising from content published without appropriate review by the Client.
Marketing performance may be affected by factors outside Weblu’s reasonable control, including market conditions, competition, seasonal demand, economic conditions, changes to search engine or advertising platform algorithms and the actions of competitors.
Accordingly, Weblu shall not be liable for any reduction in rankings, traffic, enquiries, sales or advertising performance resulting from such factors.
Where reporting forms part of the agreed services, reports will be provided at the frequency stated within the Client’s proposal, quotation or service agreement.
Reports are intended to provide information only and should not be interpreted as a guarantee of future performance.
Unless otherwise agreed in writing, advertising accounts, analytics accounts and other third party platforms created specifically for the Client shall remain the property of the Client. Upon termination of the Services and subject to all outstanding invoices having been paid in full, Weblu will provide reasonable assistance in transferring administrative access to the Client or their nominated representative.
Unless otherwise agreed in writing, all work created by Weblu, including but not limited to website designs, source code, graphics, branding, written content, documentation, concepts and other project materials, shall remain the property of Weblu until all outstanding invoices relating to the Project have been paid in full.
Upon receipt of full payment, ownership of the completed Project shall transfer to the Client, subject to the provisions of this Section.
Ownership transfers only to the final approved work produced as part of the agreed Project scope.
Many websites rely upon third party software, themes, plugins, fonts, stock photography and other licensed assets.
Unless expressly stated otherwise in writing, ownership of such licences shall remain with the original licence holder or the party that purchased the licence.
The Client acknowledges that certain software or licences may require ongoing renewal fees to continue receiving updates, support or security patches.
Where Weblu provides premium plugins, software licences or other paid digital products as part of a Project or maintenance plan, such licences remain the property of Weblu unless expressly transferred in writing.
If the Client terminates the ongoing service under which those licences are provided, Weblu reserves the right to remove, deactivate or replace any software licensed through Weblu where permitted by the applicable licence terms.
The Client remains responsible for purchasing replacement licences where continued use is required.
The Client retains ownership of all content, trademarks, logos, photographs, documents and other materials supplied to Weblu.
The Client grants Weblu a non-exclusive licence to use such materials solely for the purpose of providing the agreed Services.
The Client warrants that they own, or have obtained the necessary rights to use, all materials supplied to Weblu.
Unless otherwise agreed in writing, Weblu reserves the right to display completed Projects within its portfolio, website, social media channels, marketing materials and award submissions for the purpose of promoting its Services.
Where a Project is subject to confidentiality or has not yet been publicly launched, Weblu will not showcase the work until it has entered the public domain or the Client has granted permission.
Unless otherwise agreed in writing, Weblu may include a discreet website credit, hyperlink or attribution within the website footer or source code.
The Client may request the removal of any visible website credit before the website is launched.
Nothing within these Terms shall prevent Weblu from reusing its own skills, knowledge, techniques, methodologies, code libraries, frameworks or non-confidential development components in future Projects.
The Client shall not obtain exclusive ownership of Weblu’s proprietary development methods or reusable code unless expressly agreed in writing.
Where a Project incorporates open source software, the use of that software shall remain subject to the terms of the applicable open source licence.
Weblu shall not be responsible for changes, updates or discontinuation of any open source software maintained by third parties.
The Client agrees to indemnify and hold harmless Weblu against any claims arising from content, materials or instructions supplied by the Client that infringe the intellectual property rights of any third party.
Unless specifically included within the quotation or otherwise agreed in writing, Weblu is not obliged to provide editable design files, working documents, development files or source assets.
Where such files are requested after Project completion, Weblu reserves the right to charge an administration or preparation fee.
Nothing in these Terms shall transfer ownership of any intellectual property, templates, systems, documentation, processes, branding elements or other materials owned or developed by Weblu prior to the commencement of the Project.
Such intellectual property shall remain the exclusive property of Weblu.
Where Weblu uses artificial intelligence tools to assist in the creation of text, images, code or other materials, the Client acknowledges that such tools may be provided by third parties and may be subject to their own licence terms.
Upon full payment, Weblu grants the Client the right to use the final deliverables created for the Project, subject to any applicable third party licence restrictions.
In providing the Services, Weblu may use or recommend third party software, platforms, hosting providers, plugins, themes, APIs, payment gateways and other services.
These may include, but are not limited to:
The Client acknowledges that such services are provided and maintained by independent third parties and are subject to their own terms, conditions and policies.
Weblu shall not be responsible for any loss, interruption, incompatibility or reduction in functionality resulting from:
Where changes to third party services require additional development work, Weblu reserves the right to quote separately for such work.
Unless expressly included within the quotation, all fees charged by third party providers are the responsibility of the Client.
Such fees may include, but are not limited to:
Where possible, third party accounts should be created in the Client’s name using the Client’s own email address.
Where Weblu creates or manages third party accounts on behalf of the Client, administrative access will be transferred to the Client upon request, provided all outstanding invoices have been paid in full.
Where the Client or any third party appointed by the Client installs software, modifies code, changes website settings or alters hosting, DNS or security settings without Weblu’s prior knowledge, Weblu shall not be responsible for any resulting issues.
Any investigation or remedial work required may be charged at Weblu’s current hourly rate.
Weblu shall not be liable for delays caused by third parties, including delays relating to:
Any resulting Project delays shall not constitute a breach of these Terms.
Whilst Weblu follows industry best practices to help protect websites and digital services, no website, server or online service can be guaranteed to be completely secure.
Weblu shall not be liable for security breaches, hacking attempts, malware, viruses or data loss arising from circumstances beyond its reasonable control, including vulnerabilities within third party software.
Weblu endeavours to ensure that websites function correctly using current versions of major web browsers and software available at the time of delivery.
Weblu cannot guarantee continued compatibility following updates made by browser developers, operating systems, hosting providers or third party software vendors.
Any work required to restore compatibility following such changes may be chargeable.
Weblu does not guarantee compatibility with obsolete browsers, operating systems, devices or software.
Support for outdated technology may incur additional charges where requested by the Client.
Weblu shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:
Where such circumstances continue for an extended period, Weblu reserves the right to suspend or terminate the affected Services without liability.
Weblu makes no warranty, representation or guarantee regarding the availability, suitability or continued operation of any third party software, service or platform used in connection with the Services.
The Client acknowledges that the ongoing operation of such services is entirely outside Weblu’s control.
Weblu shall provide the Services with reasonable skill, care and diligence in accordance with generally accepted industry standards.
Except where expressly stated within these Terms, no warranty or guarantee is given regarding the outcome, performance or suitability of the Services for any particular purpose.
The Client is responsible for reviewing and approving all work before publication, launch or implementation.
Once approved, the Client accepts responsibility for ensuring that all content, functionality and information is accurate and suitable for its intended purpose.
Weblu warrants that any website developed by Weblu will substantially conform to the agreed specification at the time of delivery.
The Client must notify Weblu in writing of any faults or defects within 30 calendar days of the website being launched or delivered.
Where a fault is determined by Weblu to have arisen directly from Weblu’s own development work and not from changes made by the Client, a third party or external factors, Weblu will use reasonable endeavours to correct the fault at no additional cost.
The warranty is limited solely to correcting faults in Weblu’s own development work and does not include requests for additional functionality, design changes or enhancements beyond the original agreed specification.
This warranty does not apply to issues arising from:
changes made by the Client or a third party;
software or plugin updates;
changes to the hosting environment;
browser or operating system updates;
third party software or services;
misuse of the website; or
circumstances beyond Weblu’s reasonable control.
Following the expiry of the warranty period, any further work may be chargeable at Weblu’s current hourly rate.
To the maximum extent permitted by law, Weblu’s total liability arising from any Project or Service shall not exceed the total fees paid by the Client for the relevant Project or Service.
Nothing within these Terms shall exclude or limit liability where such limitation is prohibited by law.
Weblu shall not be liable for any indirect or consequential loss, including but not limited to:
loss of profits;
loss of revenue;
loss of business opportunities;
loss of goodwill;
loss of anticipated savings;
loss of contracts;
loss of data; or
business interruption.
Whilst Weblu takes reasonable steps to maintain the availability and functionality of websites and online services, uninterrupted operation cannot be guaranteed.
Weblu shall not be liable for downtime or service interruptions resulting from:
hosting providers;
domain registrars;
internet service providers;
cyber attacks;
denial of service attacks;
software failures;
hardware failures;
maintenance;
power failures; or
circumstances beyond Weblu’s reasonable control.
Weblu follows recognised industry practices to help maintain the security of websites and online services.
However, no website or online system can ever be guaranteed to be completely secure.
The Client acknowledges that cyber security risks continually evolve and accepts that Weblu cannot guarantee protection against every threat.
Weblu shall not be liable for any faults, errors, security vulnerabilities or performance issues resulting from changes made by:
the Client;
the Client’s employees;
third party developers;
hosting providers; or
any person other than Weblu.
Any work required to investigate or correct such issues may be charged at Weblu’s current hourly rate.
Websites rely upon software provided by third parties, including content management systems, plugins, themes and server software.
Weblu shall not be liable for faults arising from updates, incompatibilities or defects within third party software.
Where remedial work is required following such updates, additional charges may apply.
Unless expressly included within an ongoing hosting or maintenance agreement, the Client is responsible for maintaining appropriate backups of all website content, databases, emails and other data.
Weblu accepts no liability for data loss where suitable backups have not been maintained.
Weblu accepts no liability for changes in search engine rankings, website traffic, advertising performance or online visibility arising from changes made by search engines, advertising platforms or other third parties.
The Client agrees to indemnify and hold harmless Weblu, its employees, contractors and representatives against any claims, losses, liabilities, damages, costs or expenses arising from:
content supplied by the Client;
infringement of copyright, trademarks or other intellectual property rights;
unlawful or misleading content;
products or services supplied by the Client;
misuse of the Services; or
breach of these Terms by the Client.
The Client is solely responsible for ensuring that their website, marketing activities, products and services comply with all applicable laws and regulations.
This includes, but is not limited to:
UK GDPR;
consumer protection legislation;
advertising regulations;
accessibility requirements;
industry specific regulations; and
tax obligations.
Weblu shall not be responsible for advising upon or ensuring the Client’s legal compliance unless expressly agreed in writing.
Unless expressly agreed in writing, any guidance, recommendations or opinions provided by Weblu are offered for general informational purposes only and should not be relied upon as legal, financial, tax or professional advice.
The Client should seek independent professional advice where appropriate.
Any claim arising from the Services must be notified to Weblu in writing within six months of the completion of the relevant Project or Service.
Weblu shall not be liable for claims notified after this period, except where such limitation is prohibited by law.
The Client may cancel a Project or Service at any time by providing written notice by email.
Where work has already commenced, the Client shall remain liable for:
Any work completed but not yet invoiced will be invoiced upon cancellation and shall be payable in accordance with these Terms.
Deposits are non-refundable once work has commenced.
The purpose of the deposit is to secure development time, schedule the Project and cover initial work undertaken by Weblu.
Recurring services, including but not limited to website hosting, website maintenance, SEO, Google Ads management and other marketing services, continue until cancelled by either party.
Unless otherwise agreed in writing, either party may terminate recurring services by providing not less than 30 days’ written notice.
Any fees due before the termination date remain payable.
Weblu reserves the right to suspend or terminate any Project or Service immediately where the Client:
Where practical, Weblu will provide written notice before terminating the agreement.
Where a Project remains inactive due to a lack of communication from the Client for more than 60 calendar days, Weblu may consider the Project abandoned.
Weblu reserves the right to:
Should the Client later wish to resume the Project, Weblu may require a new quotation based upon its current pricing and availability.
Weblu may suspend work on any Project where:
Any Project deadlines shall automatically be extended to reflect the period of suspension.
Upon termination of the agreement:
Where full payment has been received, Weblu will provide any deliverables included within the agreed quotation, subject to these Terms.
Weblu is committed to providing a safe, respectful and professional working environment.
Abusive, threatening, intimidating, discriminatory or aggressive behaviour towards Weblu, its employees, contractors or representatives will not be tolerated.
This includes behaviour occurring:
Weblu reserves the right to immediately suspend or terminate any Project or Service where such behaviour occurs.
Termination under this clause shall not affect the Client’s obligation to pay for work completed or any outstanding invoices.
Weblu reserves the right to refuse or discontinue any Project or Service where, in its reasonable opinion, the requested work:
Any provisions of these Terms which by their nature are intended to survive termination, including but not limited to payment obligations, intellectual property rights, confidentiality, indemnities and limitations of liability, shall remain in full force and effect following termination of the agreement.
Both Weblu and the Client agree to treat any confidential information received from the other party as confidential and not to disclose such information to any third party except where:
This obligation shall continue after the completion or termination of the Project.
Weblu will only use information provided by the Client for the purpose of:
Weblu is committed to protecting personal data and will process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Where Weblu processes personal data on behalf of the Client, both parties agree to comply with their respective obligations under applicable data protection legislation.
Further information regarding how Weblu collects, stores, processes and protects personal information is available within Weblu’s Privacy Policy.
The Privacy Policy forms part of these Terms and should be read alongside them.
Weblu takes reasonable technical and organisational measures to help protect personal data and confidential information against unauthorised access, loss, misuse or disclosure.
However, no electronic transmission or online storage system can be guaranteed to be completely secure.
Where the Client provides personal data to Weblu, the Client warrants that it has the necessary legal basis and authority to do so.
The Client shall remain responsible for ensuring that any personal data supplied to Weblu has been collected and shared lawfully.
Unless the Client opts out, Weblu may contact the Client from time to time regarding services, products or updates that may be relevant to their business.
The Client may unsubscribe from marketing communications at any time.
Weblu may retain Project files, correspondence and other business records for as long as reasonably necessary to fulfil its contractual, legal and administrative obligations.
Weblu reserves the right to securely delete Project files and related materials after a reasonable period following completion of the Services unless otherwise agreed in writing.
The Client remains responsible for maintaining its own copies and backups of all website files, content, databases and other Project materials.
These Terms and Conditions, together with any quotation, proposal, invoice or other written agreement issued by Weblu, constitute the entire agreement between Weblu and the Client.
They supersede any previous discussions, correspondence, representations or agreements relating to the Services.
No variation or amendment to these Terms shall be binding unless agreed in writing by Weblu.
Weblu reserves the right to update these Terms from time to time. Updated Terms shall apply to all new Projects and Services from the date they are published.
For ongoing recurring services, the updated Terms shall take effect 30 days after the Client has been notified or the updated Terms have been published on Weblu’s website.
If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed from the remaining Terms.
The remaining provisions shall continue in full force and effect.
If Weblu chooses not to enforce any provision of these Terms on one occasion, this shall not prevent Weblu from enforcing the same or any other provision at a later date.
The Client may not assign, transfer or subcontract any rights or obligations under these Terms without the prior written consent of Weblu.
Weblu may assign or subcontract any part of the Services where reasonably necessary.
Nothing within these Terms shall create a partnership, joint venture, agency or employment relationship between Weblu and the Client.
Weblu acts as an independent contractor at all times.
The Client agrees that quotations, invoices, approvals, notices and other communications may be sent and received electronically.
Emails and electronic records shall be admissible as evidence of instructions, approvals and agreements relating to the Services.
Any formal notice under these Terms shall be given in writing by email or by post to the last known contact details of the receiving party.
A notice sent by email shall be deemed received on the next Business Day unless evidence is provided to the contrary.
The Client acknowledges that no guarantee of ongoing work or future availability of Services is given by Weblu.
Each Project or Service shall be treated as a separate agreement unless otherwise stated.
Weblu reserves the right to refuse to provide any Service or continue any Project where, in its reasonable opinion:
Where Services are refused after work has commenced, the Client shall remain liable for all work completed and costs incurred up to the date of termination.
Section headings are included for convenience only and shall not affect the interpretation of these Terms.
Unless the context requires otherwise:
By accepting a quotation, paying an invoice, instructing Weblu to commence work, or continuing to use any Services provided by Weblu, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
These Terms and Conditions and any agreement between Weblu and the Client shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim or matter arising out of or in connection with these Terms, the Services provided by Weblu or any agreement between Weblu and the Client.
Before commencing legal proceedings, both parties agree to use reasonable efforts to resolve any dispute through good faith discussions.
Where appropriate, the parties may agree to attempt mediation or another form of alternative dispute resolution before commencing court proceedings.
Nothing within this clause prevents either party from seeking urgent legal remedies where necessary.
For all enquiries relating to these Terms and Conditions or the Services provided by Weblu, please contact:
Weblu
128 City Road
London
EC1V 2NX
Email: contact@weblu.co.uk
Telephone: 02475 261500
Website: www.weblu.co.uk
Company Registration Number: 14103579
These Terms and Conditions take effect from the date they are published on the Weblu website and shall apply to all quotations, Projects and Services accepted on or after that date.
Weblu reserves the right to amend these Terms and Conditions from time to time.
The latest version will always be available on the Weblu website and shall supersede all previous versions from the effective date stated above.
Clients are encouraged to review these Terms periodically to ensure they are familiar with the latest version.